At Pennie's Sculptured Designs, we take pride in our craftsmanship and strive to ensure that every client is completely satisfied with their custom clothing and accessories. This Refund Policy outlines our practices regarding deposits, payments, refunds, and adjustments for our services.
Please read this policy carefully before placing an order with us. By engaging our services, you agree to the terms outlined in this policy.
1. Custom Orders
Due to the personalized nature of our custom clothing and accessories, we have the following policies regarding deposits and refunds:
1.1 Deposits
For all custom orders, we require a 50% non-refundable deposit to begin work. This deposit covers:
- Initial design consultation
- Pattern development
- Material sourcing and purchase
- Initial labor costs
The deposit is non-refundable because once work begins, materials are purchased specifically for your project and cannot be returned or repurposed for other clients.
1.2 Cancellations
If you need to cancel your order, the following policies apply:
- Cancellations within 48 hours of placing the order and before any materials have been purchased may be eligible for a full deposit refund, at our discretion.
- Cancellations after 48 hours but before materials have been purchased may be eligible for a partial deposit refund, minus a 25% administrative fee.
- Cancellations after materials have been purchased or work has begun are not eligible for a deposit refund.
- If substantial work has been completed at the time of cancellation, additional charges may apply based on the amount of work completed, not to exceed the total project cost.
2. Alterations and Repairs
For alterations and repair services, the following policies apply:
- Payment for basic alterations is due in full at the time of service completion.
- For complex alterations, we may require a 50% deposit before beginning work, with the balance due upon completion.
- If you are dissatisfied with an alteration, we will make reasonable adjustments at no additional charge within 14 days of service completion.
- Refunds for alterations are handled on a case-by-case basis and are at the discretion of management.
3. Quality Assurance and Adjustments
We stand behind the quality of our work and are committed to your satisfaction:
- All custom garments include one standard fitting and one set of minor adjustments at no additional charge.
- Additional fittings or significant design changes requested after work has begun may incur additional charges.
- If a completed garment does not meet the agreed-upon specifications due to an error on our part, we will make necessary corrections at no additional charge.
- Claims regarding fit or construction must be made within 14 days of receiving the completed garment.
4. Ready-to-Wear Items and Accessories
For any non-custom, ready-to-wear items or accessories available in our studio:
- Unworn, unaltered items with original tags attached may be returned within 14 days of purchase for a full refund or store credit.
- Items that have been worn, altered, or had tags removed are not eligible for return or refund.
- Sale items are final sale and not eligible for return or refund.
- To process a return, please contact us to obtain a return authorization and instructions.
5. Shipping and Delivery
For orders that involve shipping:
- Shipping costs are non-refundable, even if the order is eligible for a refund.
- We are not responsible for items lost or damaged during return shipping. We recommend using a trackable shipping method with insurance for all returns.
- If an item arrives damaged due to shipping, please notify us within 48 hours of receipt with photographs of the damage.
6. Gift Certificates and Store Credit
The following policies apply to gift certificates and store credit:
- Gift certificates are non-refundable but are transferable.
- Gift certificates and store credit do not expire and may be used for any services or products we offer.
- No cash refunds will be issued for purchases made with gift certificates or store credit. Any remaining balance will be issued as store credit.
7. Dispute Resolution
If you are dissatisfied with our services for any reason:
- Please contact us directly to discuss your concerns. Most issues can be resolved through open communication.
- All disputes will be handled on a case-by-case basis with the goal of finding a mutually satisfactory resolution.
- For unresolved disputes, please refer to the "Governing Law" section in our Terms of Service.
8. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. We will provide notice of any material changes by posting the updated policy on this page and updating the "Last Updated" date at the top.
Your continued use of our services after any changes to this policy constitutes your acceptance of the revised policy.
9. Contact Us
If you have any questions about our Refund Policy, please contact us: